Privacy Policy

astrenoviel is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our property market analysis consultation services.

Information We Collect

We collect information necessary to provide consultation services and communicate effectively with clients regarding property market analysis requests.

• Contact information including name, email address, phone number, and mailing address provided during consultation requests or service engagement.
• Property interests and requirements you share during consultations, including geographic preferences, property types, budget parameters, and specific evaluation criteria.
• Communication records including consultation notes, email correspondence, phone conversations, and written reports provided during our service relationship.
• Website usage data collected through cookies and analytics tools, including pages visited, time spent, browser type, and referring sources.

How We Use Information

The information we collect serves specific purposes related to delivering property market analysis consultations and maintaining our service relationship.

• Providing property market analysis consultations, investment evaluations, and analytical services tailored to your specific requirements and circumstances.
• Communicating about consultation appointments, market updates, follow-up sessions, and responding to inquiries regarding our services.
• Improving our analytical methodologies, consultation processes, and service delivery based on client needs and feedback received.
• Complying with legal obligations, maintaining business records, and protecting our rights and interests as required by applicable laws.

Legal Basis for Processing

Under Australian privacy legislation, we process personal information based on legitimate grounds that comply with regulatory requirements.

We process personal information based on consent provided when requesting consultations, contractual necessity for delivering services, legal obligations under Australian law, and legitimate interests in operating our business and improving services.

Information Sharing

We may share information with third parties under specific circumstances necessary for service delivery and legal compliance.

• Service providers and professional advisors who assist with business operations, technology services, data analysis, or legal compliance, bound by confidentiality obligations.
• Legal authorities when required by law, court order, or governmental regulation, or when necessary to protect rights and safety.
• Business successors in the event of merger, acquisition, or sale of assets, ensuring continued protection of personal information under equivalent privacy standards.

Data Security Measures

We implement reasonable administrative, technical, and physical security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These include secure servers, encrypted communications, access controls, and regular security assessments. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of information.

Your Privacy Rights

Under Australian privacy legislation including the Privacy Act, you have specific rights regarding your personal information held by our organization.

• Access your personal information we hold, requesting copies of data collected and understanding how information is being used for consultation services.
• Correct inaccurate or incomplete personal information, ensuring our records reflect current and accurate details about your circumstances and preferences.
• Request deletion of personal information in certain circumstances, subject to legal retention requirements and legitimate business needs for record maintenance.
• Object to processing or request restrictions on how personal information is used, particularly for marketing communications or non-essential purposes.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance user experience, analyze site performance, and understand visitor behavior. You can control cookie preferences through browser settings, though some functionality may be limited if cookies are disabled.

Cookie Policy Cookie Policy

Privacy Inquiries

For questions about this Privacy Policy, to exercise your privacy rights, or to discuss how we handle personal information, contact us through the following channels.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in practices, services, legal requirements, or operational needs. Material changes will be communicated through website notice or direct communication to clients. Continued use of services following updates constitutes acceptance of revised terms.